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Overview
Dispositions
AMD Learning
Call Review
Live Feed
Today's Performance
Total calls
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Transferred
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VM detection
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Not interested
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Sofia qualified out
AI mins saved
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vs no AMD
No answer
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Calls per hour
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Sofia conversion funnel
Human vs VM split
Disposition breakdown
Key stats
Trend by hour
AMD learning progress
Disposition breakdown
Disposition over time
Distribution
Recent calls with dispositions
TimeNamePhoneDispositionFirst wordsDuration
Learning system
Phrases tracked
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in DB
Auto-approved
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active VM detector
Still learning
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need 3+ hits
Accuracy
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VM ratio
VM phrase leaderboard
auto-learning in real time
#PhraseHitsVM%Human%Status
VM vs Human ratio
To review
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Reviewed
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Reclassified
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Accuracy
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All
Not interested
Unknown
Ended
Other
Calls/min
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last 5 min
Transfer rate
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last hour
VM rate
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last hour
No answer rate
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last hour
Live call stream
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